AffigBenzo AppHire Support
Find answers, step-by-step guides, and ways to reach our UK-based team. Our goal is first-contact resolution with clear, human language.
Knowledge base
Getting started
- Account setup checklist
- Importing your data
- User roles and permissions
Account & billing
- Invoices and VAT
- Change plans
- Cancellations
Integrations
- Accounting connections
- Payments
- Analytics and dashboards
Security
- 2FA and SSO overview
- Access reviews
- Backups and recovery
Troubleshooting
- Connectivity checks
- Common error codes
- Escalation paths
Service status
We operate with 99.9% uptime. During incidents, we publish updates and provide workaround guidance. Subscribe to updates during onboarding.
Contact support
Reach us by email or phone during business hours. For urgent incidents, include “URGENT” in the subject and your phone number.
- Email: [email protected]
- Phone: +44 20 3966 8452
- Hours: Mon-Fri: 09:00-18:00, Sat: 10:00-14:00
Downloads & resources
- Product guides (PDF)
- Release notes overview
- API documentation summary
Support FAQs
What is the typical response time?
We aim to respond within business hours, prioritising critical incidents first.
How are priority tickets handled?
We triage by impact and urgency, then coordinate with product teams to restore service quickly.
How do I escalate?
Reply to the ticket with “ESCALATE” in the subject or call us directly for immediate attention.
How do I report an incident?
Send details to our support email with timestamps, error messages, and scope of impact.